Privacy Notice

1. Introduction

Welcome to Haulage Booking ("we," "our," "us"). We are committed to safeguarding the privacy of our customers ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Information

Haulage Booking is the data controller responsible for your personal data. If you have any questions regarding this policy or our data practices, please contact us at:

• Address: 31 Convay House, Worcester Street, Gloucester, GL1 3AJ, United Kingdom.
• Email: contact@haulagebooking.com
• Phone: 020 3862 0222

3. Data Collection

We collect personal data to provide and improve our services. The types of data we collect include:

• Personal Identification Information: Name, email address, phone number, postal address.
• Company Information: Company name, address, registration number.
• Booking Details: Pickup and delivery addresses, consignment details.
• Payment Information: Billing address, payment method details.
• Technical Data: IP address, browser type, operating system, device information.
• Usage Data: Information about how you use our website and services.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contract with you, including processing bookings and payments.
• Legal Obligation: To comply with legal and regulatory requirements.
• Legitimate Interests: To improve our services, prevent fraud, and enhance security.
• Consent: For specific purposes where you have provided explicit consent.

5. Use of Personal Data

We use your personal data for the following purposes:

• Service Delivery: Processing and managing your bookings, payments, and shipments.
• Communication: Sending service-related communications, including confirmations and updates.
• Customer Support: Responding to your inquiries and providing assistance.
• Marketing: Sending promotional materials, offers, and newsletters (with your consent).
• Analytics: Analyzing usage patterns to improve our services.
• Legal Compliance: Fulfilling legal obligations and responding to legal processes.

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist in service delivery, such as payment processors and IT support.
• Business Partners: Partners involved in fulfilling your bookings, such as carriers and logistics providers.
• Legal Authorities: When required by law or to protect our rights and interests.
• Successors: In the event of a merger, acquisition, or sale of assets.

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in such cases, in compliance with UK data protection laws.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose of processing.

10. Your Data Protection Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain conditions.
• Restriction: Request restriction of processing under certain conditions.
• Portability: Request transfer of your data to another organization or to you.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided in Section 2. We may require verification of your identity before fulfilling your request.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and assist in marketing efforts. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Address: 31 Convay House, Worcester Street, Gloucester, GL1 3AJ, United Kingdom.
• Email: contact@unlimitgroup.co.uk
• Phone: 020 3862 0222

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that your data protection rights have been violated.

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This Privacy Policy was last updated on 1st November 2024.