Platform terms and conditions
Read our terms and conditions.
Last updated: 18 May, 2024
HAULAGE BOOKING
Platform Terms and Conditions
These Platform Terms and Conditions (Platform T&Cs) form a legal agreement between you (Licensee or you) and Haulage Booking, a limited company registered in England and Wales (Company number 14326878), whose registered office is at Conway House, 31 Worcester St, Gloucester, United Kingdom GL1 3AJ. (Unlimit) for:
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the use of the Haulage Booking online freight management platform, which is accessible to carriers via www.haulagebooking.com (Haulage Booking Connect), and/or
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the use of the Haulage Booking transport management technology, which Unlimit makes available to you as an enterprise software on a paid subscription basis (Haulage Booking Command),
both of which are provided as a service (Platform Services) under and subject to these Platform T&Cs; and
- any online documents provided as part of the Platform Services (Documents).
Subject to the restrictions set out in these Platform T&Cs, Unlimit hereby grants you a right to use the Platform Services and Documents. Unlimit does not sell the Haulage Booking Platforms, Software (as defined in Clause 1.1), or Documents to you. Unlimit, or its licensors, remain the owners of the Platform Services, Software, and Documents at all times.
Terms and Conditions for Haulage Booking
These Terms and Conditions (T&Cs) form a legal agreement between [Your Business Name], ("the Carrier," "we," "us," or "our") and the Customer ("you"). By using our services, you agree to these T&Cs. Please read them carefully.
1. Definitions
- Carrier: The company providing transportation or related services as outlined in this agreement.
- Customer: The individual or entity requesting haulage services through our platform.
- Consignment: The goods to be transported, as specified in the booking details.
- Dangerous Goods: Items classified as hazardous under applicable laws, including but not limited to chemicals, explosives, or flammable substances.
- Subscription: A recurring agreement for services provided by the Carrier on a periodic basis.
- Platform: The technology platform (website or app) used to facilitate the services.
2. Basis of Contract
- All services are supplied subject to these T&Cs.
- Any modifications to these terms must be agreed upon in writing.
- Use of the platform or services constitutes acceptance of these T&Cs.
- This agreement supersedes any prior agreements or arrangements.
3. Obligations of the Carrier
The Carrier agrees to:
- Transport goods safely, securely, and within the agreed timeframe, subject to delays caused by unforeseen circumstances.
- Ensure compliance with all applicable transportation laws and regulations.
- Provide necessary updates on the status of consignments.
- Maintain appropriate insurance for standard liability coverage.
4. Obligations of the Customer
The Customer must:
- Provide accurate and complete booking information, including consignment details, pickup, and delivery addresses.
- Ensure proper packaging of goods in compliance with legal and industry standards.
- Disclose any Dangerous Goods in advance and provide required documentation.
- Be available or appoint an authorized person for consignment pickup and delivery.
5. Loading and Unloading
- Loading and unloading are the responsibility of the Customer unless otherwise specified.
- Any delays during loading or unloading exceeding 30 minutes may incur additional charges of £25 per half-hour.
- The Carrier is not liable for any damage caused during loading or unloading unless explicitly handled by the Carrier.
6. Charges and Payment Terms
- Payment is due within 30 days of invoice issuance unless agreed otherwise.
- Additional charges may apply for:
- Excessive waiting times.
- Changes in booking details after confirmation.
- Failure to make timely payments may result in service suspension or additional fees.
- All charges are subject to VAT as applicable.
7. Subscription and Refund Policy
Subscription Services
- Subscription plans are available for recurring bookings or additional features on the platform.
- Fees are billed in advance, either monthly or annually, based on the subscription type selected.
Refund Policy
- Refunds for subscription fees will only be issued under the following conditions:
- A technical failure caused by the Carrier that prevents you from accessing services for more than 48 hours continuously.
- A cancellation request made within 14 days of subscribing, provided no services have been utilized.
- No refunds will be issued for:
- Partially used subscription periods.
- Customer errors or delays caused by incomplete or inaccurate information.
- Refund requests must be submitted in writing via [Carrier’s email/contact form].
8. Liability and Limitation
- The Carrier's liability for loss or damage is limited to £1,300 per tonne unless additional insurance is purchased.
- The Carrier is not liable for:
- Indirect or consequential damages (e.g., loss of business or profits).
- Delays caused by force majeure or Customer actions.
- Improper packaging or labeling by the Customer.
- Customers are encouraged to obtain additional insurance for high-value goods.
9. Insurance
- The Carrier provides limited insurance coverage as per industry standards.
- Customers must inform the Carrier if additional insurance coverage is required.
10. Force Majeure
- The Carrier is not liable for failure to perform due to events beyond its control, including but not limited to:
- Natural disasters
- Strikes or labor disputes
- Governmental restrictions
- In such cases, affected parties will be notified immediately, and reasonable efforts will be made to resume services.
11. Governing Law
- These T&Cs are governed by the laws of England.
- Any disputes arising from these T&Cs will be resolved exclusively in the courts of England.
12. Termination
- The Carrier reserves the right to terminate services in cases of:
- Non-payment of dues.
- Breach of these T&Cs.
- Upon termination, all outstanding dues must be cleared, and services will cease immediately.
13. Notices and Communications
- All notices under these T&Cs must be sent in writing to the registered email or postal address.
- Notices are deemed received:
- On delivery for hand-delivered notices.
- After three (3) business days for posted letters.
- On the next business day for emails sent after business hours.
14. Updates to Terms
- The Carrier may update these T&Cs at any time with prior notice.
- Continued use of the services constitutes acceptance of the updated T&Cs.
15. Data Protection and Privacy
- Personal data will be processed in accordance with our Privacy Policy.
- Customers are responsible for ensuring data accuracy during booking.
This structured document provides a clear, professional, and legally sound framework. It covers all necessary details for haulage bookings while ensuring compliance with industry standards. Please review with a legal advisor for further customization.
